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After the fire

6/30/2022 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. The experts at SERVPRO of Manistee, Ludington and Cadillac have the specialized fire restoration training needed to restore your home to pre-fire condition. There are several immediate issues that need addressed. Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (231) 723-4872

Step 1: Emergency Contact

The restoration process begins when you call us. If you call during business hours, the office staff will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. After hours calls will be answered by our trained answering service who will get the basic information (name and best contact number) and will page one of the owners or managers on call. We will then immediately return your call and get the process started.

Step 2: Inspection and Fire Damage Assessment

As soon as the fire department clears the site and the fire marshal gives the go ahead (may not be necessary on smaller fires), we carefully inspect and test of your home or property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. At this time we can answer any questions you or your insurance agent or adjuster may have and gather information allowing us to provide a price to clean the structure and contents.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. Unfortunately, there are people who prey on home and business owners who have suffered a loss. They are not above following a fire truck and coming back later to see what isn’t secured. SERVPRO of Manistee, Ludington, and Cadillac can provide security with board-up and roof-tarp services.

Step 4: Water Removal and Drying (if water damage is present)

If the fire is severe and your electric service is compromised, SERVPRO of Manistee, Ludington, and Cadillac can help get power restored. We can also help get heat restored if freezing temperatures are an issue. The water removal process begins almost immediately (if power is available) and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

Often once the drying is complete, (usually 3-4 days or less) an adjuster approved estimate has been prepared and contracts signed. SERVPRO of Manistee, Ludington, and Cadillac crews are then ready to start cleaning your home or business. We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. Normal procedures include HEPA vacuuming (if necessary) followed by wet cleaning hard surfaces and non-pourus surfaces. If needed, we can clean many contents with our ultra-sonic cleaning machine. We’re also trained to remove odors using industrial air scrubbers, ozone generators, and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. SERVPRO of Manistee, Ludington, and Cadillac is a full service restoration company. Our general contracting license allows our in-house carpenters and sub-contractors to safely restore your home or business. We follow all Michigan building codes and OHSA rules to protect you and our employees.

What to expect if you have a fire in your home

6/29/2022 (Permalink)

Fire damage, including smoke and soot, affects not only the structure of your house but also your belongings. SERVPRO of Manistee, Ludington and Cadillac understands your family’s furniture, clothing, keepsakes, and other belongings make your house more than a structure; they make it a home. Contents cleaning is one area where “Do it yourself” attempts are probably a bad idea. Unlike structural areas where you can cover incomplete cleaning with a coat of paint, content cleaning needs to be done correctly or your home could smell when high humidity amplifies odors in the summer.

If You Have Questions or Need Help, Call Us Today – (231) 723-4872

Contents Restoration

SERVPRO of Manistee, Ludington and Cadillac specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items we can restore to pre-fire condition. We use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning. This can involve using a natural rubber “dry sponge” or HEPA vacuuming the surfaces.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion or Ultrasonic Cleaning - Contents are dipped into a bath of the cleaning product.
     

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning due to fire damage, SERVPRO of Manistee, Ludington and Cadillac can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

It is not unusual for restoration to take several months. SERVPRO of Manistee, Ludington, and Cadillac uses a state of the art bar code tracking system which allows us to find your Christmas decorations, or Easter basket when the seasons change. After restoration is completed, we will work with you to coordinate the move-in according to your needs. Make sure to check with your insurance company to see if you have coverage limits on contents.

Electronic Cleanup

Fire-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by fire. Smoke residues can contain acids that corrode metal surfaces. If the residues are not removed, corrosion causes electronic failure in the device. We will coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The process of fighting the fire involves spraying water on the fire to cool and wet the structure. This also creates large amounts of steam which aids in firefighting but can damage electronics far from the source. The key to restoring electronics is taking prompt action to prevent further damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water, fire, or steam, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO of Manistee, Ludington and Cadillac can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of fire, smoke, or soot damage, they have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

A final option involves actually copying the documents and returning them in digital format.

Contents Claim Inventory Service

When a fire emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding. Be sure to ask the professionals at SERVPRO of Manistee, Ludington, and Cadillac if this service is covered by your insurance company.

Our Contents Claim Inventory Service:

  • Pre-loss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims

Peace of mind when you need it most! Because you have enough to worry about after suffering a loss, let the experts at SERVPRO use our experience to help make it “Like it never even happened.”

What to expect if you have a fire in your home

6/29/2022 (Permalink)

Fire Tips that can help you until the professionals arrive

 Fire damage can range from burning a pan of food on the range, to a furnace or stove puff back, to a major electrical fire. The experts at SERVPRO of Manistee, Ludington, and Cadillac will meet you or your representatives on site to determine the scope of work. Often we will also meet with your insurance adjuster (with your permission) to make sure everyone agrees what needs done, who is going to do it, and the approximate cost. In fires, as with most insurance claims, communication is the key to make everything go smoothly.

Issues you need to be aware of on a fire include:

  • Is there also water damage that needs addressed?
  • Does the home require board up or roof repairs?
  • Do you have electricity?
  • Can you stay in the home or do you need to move out?
  • Will the contents need “packed out” and stored?
  • Has the fire marshal or building inspector signed off?

After any fire damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have Smoke or Fire Damage? Call (231) 723-4872

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Fire Tips

6/24/2022 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of [[Franchise Name]] will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage? Call SERVPRO of Manistee, Ludington and Cadillac at 231-723-4872

Fire Tips

6/24/2022 (Permalink)

Smoking and candle use are just two leading cause of death in home fires in the Unites States every year. You may be surprised to learn that most smoking fires were started on an exterior balcony or open porch. Many smoking fire deaths were also related to the use of medical oxygen while smoking. Three of every five candle fires involved the candle being placed next to combustible materials, leaving them burning while you sleep or placing flammable material near a candle such as pillows, blankets or clothing.  Another hint is do not smoke in your bed or after taking medicine that makes you tired. Your friends at SERVPRO of Manistee, Ludington, and Cadillac hope you never have a damaging fire but if you do, give us a call at 231-723-4872 and we can help in making it "Like it never even happened."

What Sets SERVPRO apart?

5/11/2022 (Permalink)

SERVPRO Is the Restoration Expert You Need | SERVPRO® of Manistee, Ludington and Cadillac

SERVPRO offers much more than general services like cleanup, construction or restoration. We are here for all manmade or natural disasters anytime they strike.

Our Michigan climate means we will face severe weather, and having a locally owned expert restoration in our backyard is invaluable.

Water Damage

Heavy rainfall, snowmelt, river flooding and shoreline flooding along Lake Michigan have all resulted in extensive damage in our communities. Flooding happens quickly, and nationwide has resulted in more than $10 billion in damages every year.

Living in this environment means it is likely you will deal with some kind of flooding in your home or business. SERVPRO is well-equipped to deal with any damages you may incur. We will assess your damage and help you understand the severity of your needs in order to make the right choice for your recovery.

We have the tools to find hidden moisture and remove any standing water. We will work with you to create a restoration plan that will ensure a dry home completely recovered back to preloss condition.

Fire Damage

In the United States, a fire department responds to an emergency every 23 seconds. In 2020, there was an estimated $8.1 billion in damage and losses nationwide resulting from fire.

With our seven-step restoration process we can launch your recovery immediately. Restoration begins with an inspection and damage assessment and moves through all the in-between steps required before repairs and construction are started.

Storm Damage

Storms in our Manistee community have brought us floods and blizzards. Our goal at SERVPRO is always to have you back in your newly restored home as soon as possible, no matter what weather we experience.

Storm and water damage can affect everything from the structure of your business or home to the belongings kept inside. We specialize in content restoration, with the mindset of restoring rather than replacing.

We offer services such as dry cleaning, wet cleaning, foam cleansing and abrasive cleaning. For a more extensive clean, we also offer move-out services to give your home a complete restoration back to preloss condition as soon as possible.

What Sets SERVPRO Apart?

We’re there when you need us. Via our 247 Emergency Line, you can reach out to a SERVPRO expert day or night and receive immediate assistance.

We are part of the No. 1 cleanup and restoration team in the nation with more than 50 years experience. We’re your neighbors and have lived in Michigan a long time, but we’re also backed by a network of more than 1,900 locations around the United States. You can rest assured we’ll have your home or business back to “Like it never even happened” status as quickly as possible.

Regardless of the type of damage sustained, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when you need a dependable team to help you rebuild your life.

What to Know About Flooding Types and Causes | SERVPRO® of Manistee, Ludington and Cadillac

4/18/2022 (Permalink)

Did you know? Flooding is the most common natural disaster, claiming more lives in the United States per year than hurricanes, tornadoes or lightning. Floods affect everything from a single property to an entire city.

All 50 states and every U.S territory is affected by flooding. Flooding events in each part of the nation can carry different degrees of severity, but there are still similarities in the types of floods and the casualties experienced. There are three common types of floods, and four common causes.

3 Types of Natural Flooding

Flash floods are a common form of flooding resulting from a storm moving into an area with heavy amounts of rain. Soil becomes overwhelmed with moisture, and excess water creates runoff that can carry away small or large objects.

River floods are events that occur when a river becomes too full and water begins to spill over into its banks. As the water pushes past the boundaries of the river, it leaves behind a path of destruction.

Coastal floods happen near large bodies of water. Cyclonic activity, storm surge and rising tides result in flooding that can create wide swaths of damage.

The 4 Most Common Causes of Natural Flooding

Heavy rainfall. We have certainly had our share of heavy rain in Michigan, and here in our Manistee neighborhoods, that can equal flooding along the river. Both river flooding and flash floods have wreaked havoc in our towns in the past as storms with extreme amounts of rain move through. Urban areas tend to experience these kinds of flooding more often due to lack of soil and more asphalt and concrete.

Oceanic activity. While Lake Michigan gives us a taste of shoreline flooding, those areas of our nation that border the ocean or gulf experience weather events such as hurricanes, storm surge and rising tides. These events can cause catastrophic flooding and result in extreme damage. We have seen firsthand the damage that water can cause to our own beaches and lake-bordering towns.

Dams and levees failing. The most memorable and devastating example of a levee breaking was in 2005 during Hurricane Katrina. Dams and levees break when they are cracked or under extreme pressure from storm surge and they can no longer hold water back. This breach causes disastrous flooding and monumental damage.

Snowmelts and ice dams. Our prolonged freezing temperatures and heavy amounts of snow over the winter can lead to another danger as things begin to warm up. Snowmelt has consistently increased flooding in our towns as well as led to ice dams in our rivers. Ice dams or ice jams are a common occurrence here as ice is forced downstream creating a block in the river and forcing water to spill over. Relief from the cold temperatures is always appreciated, but we also have to be prepared for the damage our melting winter precipitation can cause.

Regardless of the cause of the flooding, SERVPRO of Manistee, Ludington and Cadillac has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when flooding or water damage makes a mess in your life.

When you suffered fire damage call SERVPRO

4/15/2022 (Permalink)

When a home or business fire occurs it can be a very stressful event. Damage to personal belongings and the contests of a building is just one of the concerns. The timely mitigation is the key to controlling the damage, while reducing the downtime and the recovery costs. SERVPRO of Manistee, Ludington and Cadillac offers 24 hour emergency because they know and understand how disruptive fires can be for families, business owners, tenants and even customers. Our professionals can help prevent fire damage from creating long term problems by being on site within hours to begin emergency mitigation services. The rapid response by our professionals will help limit damages. Call SERVPRO of Manistee, Ludington and Cadillac at 231-723-4872 so we can help your home or business get back to "Like it never even happened."

Smoke alarms: saving lives

4/15/2022 (Permalink)

Smoke alarms play a vital role in saving lives, and when properly installed and maintained can reduce the risk of fire injury by half.

In homes, smoke alarms should be in every bedroom, outside all sleeping quarters and on every level including the basement. In office and commercial environments, check your state requirements or contact your local Fire Marshall to help ensure specific building fire codes and smoke detector requirements are met.

Review the following tips regarding smoke detector installation and maintenance:

- Install smoke alarms on every level of the house, including basements

- Smoke alarms should be installed away from the kitchen to prevent false alarm. They should generally be at least 10 feet from a cooking appliance. 

- Test smoke alarms at least monthly using the test button. 

- Replace batteries in all smoke alarms at least once a year and the unit replaced every ten years. If the alarm "chirps" the battery is low and should be replaced right away. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years.

- Never disable or remove the battery from and alarm. 

If you need help installing, testing or changing batteries in your smoke alarms contact your local Fire Department. 

Make sure your home or business has a fire emergency plan in place. For more information on Emergency Preparedness call SERVPRO of Manistee, Ludington and Cadillac at 231-723-4872 that is always ready to help.

SERVPRO and the flower shop flood

3/11/2022 (Permalink)

During a heavy rain storm event, a local flower shop basement was flooded with sewage when the storm sewer overflowed into the sanitary sewer and came up the basement shower. SERVPRO of Manistee, Ludington and Cadillac was called to this large basement storage area filled with stock and seasonal items normally sold upstairs. Because raw sewage filled the basement, all porous materials had to be photographed, inventoried, and (if necessary) properly disposed of under sanitary sewage rules. The entire basement had to be mucked out, hot water rinsed and extracted, steam cleaned and disinfected with a SERVPRO proprietary anti-microbial. All non-porous materials on the floor needed to be cleaned and raised on pallets to allow the floor and shelving to be professionally dried. After drying equipment was set and the building dried, the contents were reset. Due to the large amount of stock this was a very large loss and took several days to complete. Our goal is always getting our customers back in business as quickly as possible. If you have a loss, no matter how large, be assured that the experts at SERVPRO of Manistee, Ludington, and Cadillac, can make it "Like it never even happened." Call us at 877-350-4872.