Recent Posts

SERVPRO to the rescue of a flooded basement in Manistee

12/14/2021 (Permalink)

During a recent storm event in Manistee, SERVPRO was called to a flooded basement. The power had failed shutting down the sump pump, flooding the entire basement. SERVPRO of Manistee, Ludington, and Cadillac extracted the water off the floors, inventoried and dried affected contents, steam cleaned the floors, and applied any EPA registered anti-microbial to all affected surfaces. After setting drying equipment, the loss was monitored until dry and all drying records and detailed work invoice were sent to the insurance company for payment. Even though we were under a micro-event storm we were able to complete the job in the normal 3 days drying time. This allowed the homeowners to quickly regain full use of their basement. Always happy to be here to help make it "Like it never even happened."

SERVPRO to the rescue on a holiday weekend

11/29/2021 (Permalink)

SERVPRO of Manistee, Ludington, and Cadillac was called to the home of an elderly Mason County widow on the July 4th holiday weekend. Because she was mostly confined to the main floor of her home, she didn’t realize that there was a malfunction in the basement toilet. We responded within an hour, documented the loss, took pictures and itemized the damaged contents, removed and hauled away the sewage impacted carpets and started cleaning the mess. This included first mucking out the solids and removing the glued down carpet, steam cleaning the concrete, removing the baseboards and damaged paneling, and moving the savable contents to a safe area for cleaning and drying. The next step was setting drying equipment to return the structure to pre loss conditions and prevent mold growth. After the basement was clean and dry, SERVPRO restored the loss and reset all the homeowners contents truly making it "Like it never even happened." Call us at 1-877-350-4872, we are always here to help.

Sewage damage and insurance coverage

11/15/2021 (Permalink)

If you live on a city street, your sewer line is probably shared with your neighbor. This means sewer backups will usually not be covered, as the damage came from somewhere other than inside your home. Check your policy carefully as sewage damage is one grey area that varies with different insurance companies. Some don’t cover it at all, some cover structure only (no contents) at a limited amount, and a few companies cover everything. Often the city workers will tell you that the damage was their fault. The city insurance adjuster often does not agree with this statement and coverage becomes an issue. Whether it is covered or not, the sewage needs cleaned up and the experts at SERVPRO of Manistee, Ludington, and Cadillac can help. Give us a call at 877-350-48782.

Call a PRO for your sewage damage

11/10/2021 (Permalink)

To make it more complicated, a full septic tank, overloaded drain field, tree roots blocking the line to the tank, or a collapsed line either in or out of the septic tank all will cause sewage to back up into your home. If there is nowhere for the water and solids to go outside, they will find a way to cause damage inside your home. Often the sewage will come up a basement toilet or shower when water is used upstairs in the kitchen, bathroom, or shower. We have even seen sewage come out of washing machines, laundry drains, or basement sinks. No matter where it comes out, you need to call the experts at SERVPRO of Manistee, Ludington, and Cadillac at 877-350-4872 to make IT "Like it never even happened."

What happens if a storm damages your home and you are put on a waiting list?

11/10/2021 (Permalink)

It happens. During the last big micro event in west Michigan we had over 75 claims filed during the first 48 hours. While not ideal, please don't panic. Usually it takes a day or two for the water to completely stop coming in from the floods and help is coming. SERVPRO of Manistee, Ludington, and Cadillac continued to take leads and contact information around the clock. Our three truck mounts and 5 crews were dispatched as quickly as possible. We immediately notified the other SERVPROs in Western Michigan and asked for additional crews. We bunched the jobs by area and sent the first group of Baldwin jobs to the SERVPRO of Mount Pleasant, Clare & Houghton Lake. We did the same thing for Northern Manistee County to the SERVPRO of Big Rapids and sent leads for Mason County jobs to SERVPRO of NE Grand Rapids. Fortunately the Cadillac and Wellston areas were unaffected.

Other SERVPROs in Gaylord and Muskegon also volunteered to send crews if needed. By the end of the week all customers had been helped. When the out of town SERVPROs finished their leads, we sent them 5 more jobs until the list was empty. While being put on a waiting list can be scary, the experts at SERVPRO of Manistee, Ludington and Cadillac can help. Give us a call at 877-350-4872 to start making it “Like it never even happened."

Sewage backup in septic tank?

11/2/2021 (Permalink)

If you live outside of town and own a septic tank system, sewage backup questions are still a grey area in your policy. Many insurance companies treat the septic tank as an extension of your plumbing and as a result cover any loss. Others either deny the claim or cover a limited amount for structure cleaning only. Sewage losses do vary by company and you must take the time to read your policy or call your agent BEFORE you have a loss. This is one area you can compare insurance companies as some cover things others deny. While we cannot guarantee coverage, we can guarantee that the experts at SERVPRO of Manistee, Ludington, and Cadillac will clean up the mess and remove the offensive odors. Give us a call at 877-350-4872 to get started.

SERVPRO can help with your sewage questions.

11/1/2021 (Permalink)

During the nearly 20 years that I have been carrying the pager for after hours calls, I am often surprised at sewage coverage questions that I get from homeowners. As always, I start with the disclaimer that the experts at SERVPRO of Manistee, Ludington, and Cadillac do not make coverage determinations, as that is solely the responsibility of your adjuster. After doing thousands of water losses over the years we do see pretty clear patterns on what is and isn’t covered. The rules are surprisingly consistent for the 40-50 different insurance companies that we work with. First, the water must originate inside of the insured home. This means no ground water coming in your sump pump, sliding door, walls, floor, windows or sewage system. Give us a call at 877-350-48782 and we can talk you through your loss. We are always here to help.

Another reason to call SERVPRO of Manistee, Ludington and Cadillac

11/1/2021 (Permalink)

SERVPRO of Manistee, Ludington, and Cadillac has been doing reconstruction for nearly 20 years. We are truly a "Full Service Company". We have multiple building licensees associated with the franchise and our owner Nick has had his building license since he joined SERVPRO shortly after graduating in 2009 with a degree in Architecture. We have several crews of carpenters and helpers on staff and have relationships with plumbers, electricians, HVAC specialists, roofers, cabinet specialists, asbestos removers, painters, (you name it) in all 6 counties in Western Michigan. If we take it apart because it is wet, or moldy, or burned, we can put it back together and make it "Like it never even happened."

Times have changed. Homeowners, agents, adjusters, and insurance companies now require restoration contractors to be full service. Studies have consistently shown that homeowners prefer having to deal with only one company from start to finish. We have successfully completed jobs at hundreds of dollars to hundreds of thousands of dollars. SERVPRO of Manistee, Ludington, and Cadillac has formal and informal national and local accounts with many of the insurance companies that serve the cities and counties of western Michigan. Give us a call at 877-350-4872 to see how we can help you restore your home or business.

Have asbestos in your loss?

11/1/2021 (Permalink)

Although asbestos can be found in residential losses, it is far more likely to be found in schools and churches, hospitals and convention centers, government buildings, and gyms and hotels. Many people falsely believe that asbestos has been banned in the US. The EPA says that there are more than 3,000 construction materials currently used in the US that contain asbestos. Many are imported from countries that have lax or no limits on amounts allowed. When in doubt your local SERVPRO will test these products before disturbing them to keep your building and employees safe. All SERVPRO employees are trained in asbestos awareness and many are also trained in asbestos remediation. Because most insurance companies will cover asbestos as part of the loss you need to call the highly trained professionals at SERVPRO of Manistee, Ludington, and Cadillac at 877-350-4872 if you have a loss.

Is my sewage damage covered?

11/1/2021 (Permalink)

If you live on a city street, your sewer line is probably shared with your neighbor. This means sewer backups will usually not be covered, as the damage came from somewhere other than inside your home. Check your policy carefully as sewage damage is one grey area that varies with different insurance companies. Some don’t cover it at all, some cover structure only (no contents) at a limited amount, and a few companies cover everything. Often the city workers will tell you that the damage was their fault. The city insurance adjuster often does not agree with this statement and coverage becomes an issue. Whether it is covered or not, the sewage needs cleaned up and the experts at SERVPRO of Manistee, Ludington, and Cadillac can help. Give us a call at 877-350-48782.