Recent Posts

Tis the Season

12/11/2018 (Permalink)

Halloween is over: Thanksgiving is over: heck, even deer season is over, and Christmas is fast approaching. SERVPRO of Manistee, Ludington, and Cadillac had our first call of a flooded home due to frozen pipes this weekend. "Tis the season".

People of Michigan (Manistee, Ludington, and Cadillac), you know it can get cold this time of year.

- Have you taken the time to walk around your home looking for possible issues?

  • Just a quick walk could save you a lot of money and a lot of hassle.

- Have you removed the hose from the frost free hydrant?

  • If you didn't, it cannot drain, and it will freeze and possibly break, flooding your basement.

- Are your gutters clean and working properly?

  • If not, they can cause issues even in the winter

- Is the snow melting off your roof in strange places?

  • You may have missing or damaged insulation that can cause ice dams or expensive heat loss raising your heating bills. 

- Are the icicles huge?

  • You know that is a problem and indicates ventilation problems that can cause ice dams. They could also be caused by missing or damaged insulation. Squirrels and rodents can make a mess if they get in the attic.

- Did you check the propane tank level?

  • Do you know the propane company "keep full" agreement is void if the road isn't plowed or a fallen tree blocks it and they can't deliver gas?

- Have you changed the battery in your furnace thermostat?

  • If it is not hardwired to the home wiring, the furnace will shut off if the 9 volt battery dies and your home will get very cold.

- Have you marked your driveway for the snowplow driver?

  • He needs to know where your drain field, sprinkler heads, outdoor hydrants, or other potential issues are located.

- Consider turning the water off (well or street valve) if you are going to be away from home for an extended period.

  • Remember to turn the power off the water heater off if you drain the tank to prevent burning out the coils or heating elements.

 - If you burn wood, did you clean the chimney?

  • Thousands of fires are caused every year by dirty chimneys or stove pipes.
  • Try to only burn seasoned and dry wood
  • Be careful about burning paper and highly combustible materials.

- How about the pellet stove?

  • We get many calls every winter with wood, pellet, or gas stoves that "puff back" and soot up the home because they haven't been maintained. You must clean these stoves regularly. And make sure you empty the shop vacuum after every cleaning. Hot ashes can and will start a fire in the vacuum or ash bucket. NEVER leave the ashes “out on the porch” for the same reason.

- Remember to be careful using temporary heaters.

  • They cause many fires every winter. These fires range from the heaters not far enough away from combustible materials, heaters tipping over, improper or damaged cords, or undersized wiring.

- Be careful if you enjoy a natural Christmas tree.

  • Keep it watered. 
  • Never use candles near the tree.
  • Inspect the lights and replace any damaged cords.
  • Don’t leave cords where they can be a tripping hazard
  • Don’t put cords under rugs or anything that can cause them to overheat

- Make sure you have a clear escape route from any room in case of a fire

  • Go over and practice the route and escape plan with any children in the home.
  • Have a fire extinguisher handy.

You checked all the above? Great! Did you check your mom’s house, or grandma’s house, or your friend’s cabin who lets you use it in the summer? Many of the calls we get are seasonal homes where a small problem gets really big really quickly when nobody is checking to see if the toilet is overflowing, or furnace quits, or power is out. We have seen thousands of dollars of damage caused by someone breaking into a home to steal a half bottle of liquor. The thief then leaves with the broken window to drain the propane or fuel oil tank, freezing the pipes, and flooding the home.

Make a habit of checking to see if smoke is coming out of the chimney, check for broken windows or open doors, check for tracks in the driveway, or even fogged up windows. Remind the owners to consider turning off the water when not at home or even fully winterizing the cottage.

You know we are happy when you call us to help you or your neighbors, but a lot of those problems are preventable, and we are just fine if you prevent them. We are also sure your friends at your local insurance agency would appreciate you taking a few minutes to check the above list. If you need help, go ahead and call the friendly technicians at SERVPRO of Manistee, Ludington, and Cadillac and we promise not to say, “We warned you.”

 “Tis the Season”

Who to call if you have visible mold

11/2/2018 (Permalink)

If you see visible mold in your home, do you need to call a hygienist? That is a classic “depends” question. Do you have “at risk” people living there? At risk includes:

  • (1) very old--immune systems breaking down,
  • (2) very young--immune systems not fully developed,
  • (3) very sick--immune system disorders, on chemo, have organ transplants, or have AIDS
  • (4) someone in the home is pregnant

If you answered yes to any of the above, you may want to consider a hygienist.

Are there legal issues or could someone be sued? An independent third party could be useful in that case. This often occurs in a renter/landlord situation. Are you selling your home and need documentation that the home is safe to live in? Was the water problem caused by someone who may be liable (subrogated) and forced to pay for the cleanup? If none of the above apply you probably do not need to pay for a hygienist.

If you have visible mold, you also have a water problem. The first thing you need to do is address the water problem. You cannot do mold remediation if the source of the problem has not been addressed. Most mold guarantees imply: “We guarantee your mold problem will be back if you do not address the moisture issues”. Usually this involves fixing the roof leak, dripping pipe, groundwater intrusion, or some other event causing the affected area to get wet and stay wet for at least 48-72 hours. Once the area is dry (below 16%) mold remediation can start.

A second time a hygienist could be useful is after the mold has been removed. It is a conflict of interest and illegal in most states for a mold remediation contractor to test his own work. An independent third party hygienist is often called at this time. However, the national guidelines state that successful mold remediation involves “no visible mold and dust free”. Note that it does not require clearance testing. Testing is always an option but isn’t usually necessary unless someone living in the home meets the “At Risk” definitions in the first paragraph or legal issues in the second paragraph.

If you have mold issues, it is best to just let the professionals at SERVPRO of Manistee, Ludington, and Cadillac make it Like It Never Even Happened!

Give them a call at 877-350-4872 or check out the webpage at www.SERVPROmanisteeludingtonandcadillac.com

Sewage problems?

10/16/2018 (Permalink)

A big shout out to SERVPRO of Manistee, Ludington, and Cadillac's Scottville crews of David, Victoria, Donnie, Cody, Johnathon. They spent most of last week in full PPE (Tyvek suits, rubber suits, boots, gloves, and full-face respirators) under a local home after a sewage spill flooded the crawlspace. The job involved scooping the "solids and liquids" into pails, sliding them on a sled to the access door, and transferring them to goose neck bags for proper disposal. Working all day on your knees in a crawlspace filled with sewage is not fun but they did a great job making the home safe for the owners and their children.

If you Google sewage you will get lots of advice on how to clean it up. It ranges from soaking it up with kitty litter, covering it with lime, covering it with plastic and dirt, and a whole list of fixes that are just dangerous. I'm sure if you look far enough someone will even have a recipe for mixing white vinegar and baking soda to make it as good as new. Nope. Two words, source removal. You must get it out of there. Hire a septic cleaning company to pump out any standing water. You can do it yourself if you have access to a sanitary sewer to properly dispose of the sewage water. Note: it is illegal to put it down the storm sewer. If you get caught, it will be expensive.

Once the standing water is gone, the feces and solids must be mucked out and disposed of properly. Be careful who you hire for this portion of the project. Make sure the company you hire is insured and requires their employees to wear safety gear (PPE). If the employees get sick or injured, you could be liable for any costs. The solids must be also be disposed of properly. Some cut-rate businesses have been known to toss the sewage in the woods and ditches. Again, you are liable if your sewage is disposed of improperly. Once the solids have been removed, you will also need to remove at least some of the contaminated soil.

Replace it with fresh sand and apply an EPA registered disinfectant to retard bacterial and microbial growth. Place a fresh layer of 6 mill black plastic over the affected area and clean any splashes off the structural portions of the home. You are now ready to dry the structure. Dehumidifiers and air movers may require returning the walls, floors, and joists to preloss condition and dry to below 16% moisture content to prevent mold growth.

As with any disaster time is critical. If you smell any unusual odors coming from your homes' crawlspace, check it out immediately. Then call the professionals at SERVPRO of Manistee, Ludington, and Cadillac to make it Like It Never Even Happened.

Are you aware if you have flood insurance coverage?

9/25/2018 (Permalink)

Do you need to buy National Flood Insurance from the NFIP (FEMA's National Flood Insurance Program) if you live in Western Michigan?

If you have a flood, your home insurance is probably not going to cover anything. Most home policies covering water damage require that the source of the water originate inside the structure. If ground water comes up from the floor or through the walls you are probably not covered. If it runs down your driveway and into your new egress window into the basement bedroom, no coverage. If it bubbles up from the city sewer, no coverage. If your sump pump quits and groundwater floods your basement, probably no coverage (unless you bought a limited sump pump policy rider).

There are a few exceptions. Often the homeowner’s policy covers sewage back up if it comes from your septic tank system (some policies consider the tank, drain field, and lines part of the homes plumbing). A few sump pump policies will cover you from sewer backups on your portion of the line to the city system. Read your policy carefully. You should have coverage if a tree falls on your home and damages the roof or high winds damage the home and allows rain to enter. Ice dams are usually covered. Other than these few exceptions the answer is usually “no coverage”.

According to FEMA, the average cost of one inch of water in your home approaches $25,000. USA Today says only 10-20% of North Carolina coastal homes and less than 3% state wide have flood insurance. The main reason obviously is cost. A policy in a high-risk area can easily exceed $10,000 a year. This cost is established by the government based on the risk assessment maps produced by FEMA. Much of western Michigan has been mapped and you can view your area by entering your address at the FEMA Flood Map Service Center. Most of our area is listed minimal or low risk of flooding which drastically reduces the annual premiums.

But flooding can and does happen. According to FEMA more than 20% of flood claims come from properties outside high-risk flood zones. If you live in a marginal flooding area of western Michigan, SERVPRO of Manistee, Ludington, and Cadillac recommends that you check the pricing on these low risk area policies. And please, read the policy carefully to determine exactly what is and is not covered. Also, do not hesitate to contact your local homeowner’s insurance agent and get his advice on protecting what is probably your most valuable asset.

Far too often SERVPRO of Manistee, Ludington, and Cadillac gets called to help flooded homeowners in Western Michigan and we must tell them to call their agent, but that they probably do not have coverage. Don't let that happen to you.

The most helpful resource tool

4/5/2018 (Permalink)

Did you know that 50% of businesses never re-open following a disaster? SERVPRO offers a no cost, no obligation service called an Emergency Ready Profile or an ERP. This proactive resource tool is to better prepare yourself, home & business for any of life's unexpected disasters. When you make the choice to have an ERP done on your business or home, one of our marketing representatives will walk through your business with one of your trusted employees. Your employee will show our marketer where all of your major shut offs are located and all contact information for the company. This 14-page portfolio will allow the SERVPRO employees to answer most questions on whereabouts for things, complete with descriptions to the shut locations and accompanied by pictures. This folder will also have work authorization contact info, insurance information and any other special regards that will help SERVPRO in the event of a disaster. When the ERP is presented, the marketer will also walk the representative from your company through downloading our free app that will already have all of this important information uploaded onto it. An ERP is an essential tool to help when life throws one of their unexpected disasters at you.

National volunteer week

4/5/2018 (Permalink)

With National Volunteer Week taking place the week of April 15-21, it's important that we recognize those putting their lives on the line everyday. Did you know that many fire fighters and EMTs are volunteers? 

There are more than 29,700 fire departments with over 1 million total fire fighters. Of those many are volunteer. Same goes for EMTs. There are more than 245,000 EMTs and paramedics. So many of our local heroes are out everyday risking their lives to save ours and doing it all out of the goodness of their heart.  

So the next time you see someone in uniform or those red lights flashing in your rear view mirror, give then a nice hand shake and move to the side of the road.

Do you have mold

4/3/2018 (Permalink)

Most of us know that fungi can naturally happen all around us. In fact, there are over 100,000 different kinds. Even though certain types of mold can add value to our everyday life, there are many kinds that can be extremely harmful and can present concern for your health.

Water or moisture can be a breeding ground for mold. Moisture can very easily make it's way into your home without you even knowing. When not taken care of promptly, is when the growth of mold spores may start and quickly multiply.

SERVPRO professionals handle water damages on a daily basis and are thoroughly trained in mold removal and the proper way to handle and rid the home or business of the mold issue. SERVPRO of Manistee, Ludington and Cadillac can efficiently restore your building back to a safe and healthy environment. For any questions, please head on over to http://www.SERVPROmanisteeludingtonandcadillac.com for other questions you may have or give us a call at 231-723-4870 to speak with one of our trained professionals today!

April fools day

4/2/2018 (Permalink)

April 1st, also known to many as April fool’s day, is a day filled with harmless jokes and pranks but where did the April fool come from? Who was this person and where did he live? And what exactly made him so foolish?

According to history.com, April fool’s day is thought to have originated back in 1582 when the French switched from the Julian calendar to the Gregorian calendar. It is thought that some people did not want to recognize or failed the knowledge of the new year being moved to January 1st, so they continued to celebrate the last week in March through April 1st. That then brought on jokes for those who did not recognize that the holiday had been moved.

The jokes that were played on one another back then were a far cry from the kinds of jokes and pranks played on people these days. One of the most popular jokes was someone putting a paper fish on your back. The paper fish was known as poisson d'avril also known as April fish. This fish was thought to symbolize an easily caught fish or a gullible person.

During the 1700's, the April fool’s popularity grew. English pranksters were at the foot of the popularity and spread the jokes of the day through their land. 

Through all the speculation, the actual origin to April fool’s day is still a mystery. But that sure doesn't stop people of all ages enjoying pulling a friendly joke or harmless prank on someone for a good old belly laugh!

The facts about smoke alarms

3/15/2018 (Permalink)

We all know that smoke alarms play a vital role in saving lives when installed and maintained correctly so why is it that 37% of home fire deaths result from fires in which no working smoke alarm was found to be present?

SERVPRO of Manistee, Ludington and Cadillac has a few tips to ensure the safety of your home by installing smoke alarms. Aside from installing them on every level of your home, they should also be installed away from the kitchen at least 10 feet to prevent false alarms. The National Fire Protection Association recommends that smoke alarms be installed in every bedroom, outside all sleeping quarters and on every level of the house including the basement. 

Test your smoke alarms at least once a month along with changing out the batteries every 6 months. If you hear the alarm chirping, that is an indication that the batteries are running low and you should change them as soon as possible. In addition to batteries, all smoke alarms should be replaced at least every 10 years.

Three out of five fire deaths occur in home where no working smoke alarms or no smoke alarm at was found. The scary part is the risk of dying in a home fire is cut in half with homes that have working smoke alarms. 

For more questions about your smoke alarms, please contact SERVPRO of Manistee, Ludington and Cadillac and we would be happy to help you and answer any questions that you may have.

March is...

3/8/2018 (Permalink)

The month of March brings many things. It may bring the sunshine and the taste of spring. If you live here in Michigan, it may bring the last snow fall for the year but the month of March is very significant to the charity world as it is the American Red Cross month. 

The American Red Cross is a charitable organization founded in 1881 that relies on donations and volunteers to carry out their mission of helping people. 

The American Red Cross is committed to helping people in need. Whether it is disaster relief, blood donations, first aid and CPR training, life guard training and something that hits close to many of our hearts, military family support. 

The American Red Cross is part of the Global Red Cross Network. It is the world's largest network for volunteering. It is found in 187 different countries, so if you're interested in volunteering, it's not to find a local American Red Cross.

To learn more about the American Red Cross, visit redcross.org.