Step 2: Inspection and Water Damage Assessment
Our Water Damage Restoration Process
Once the crew arrives, they will determine the scope of your water damage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. The crew will be happy to answer any questions you will have on the process. Please note that they are not adjusters or agents and cannot answer specific questions on coverage questions. Once all of your questions have been answered, they will ask you to sign paperwork which states that you are allowing us to work on your home and that you agree to allow the insurance company pay us for the necessary work or if there is limited or no coverage agree to pay for the work yourself.
Identify and Stop the Water Source
We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.
- Stop the Source
- Check for Contaminated Water
Identify the Type of Water
We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.
- Category 1: "Clean Water"
- Category 2: "Gray Water"
- Category 3: "Black Water"
Survey the Extent of the Water Damage and Inspect the Premises
We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.
- Survey Damage
- Complete Safety Inspection
Move or Block Furniture
We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.
- Block Furniture