Step 1: 24 Hour Emergency Contact
The restoration process begins when you call us. Whether you call the 877-350-4872 number or the 231-723-4872 number your call will ring in all three shops. If it is during business hours our office staff will take your contact information and call the closest manager to give you a call back and schedule a crew. If you call after hours, the call will be answered by our answering service who will call, text, and page one of our owners. Nick or Bruce who will then call you back to get your information and schedule a crew. They will guide you through the crisis and may ask several questions to help us better understand the equipment and resources the crews will need to help you.
We Answer the Phone Ready to Help
Call Today - (231) 723-4872
Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Manistee, Ludington and Cadillac has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?